Refund Policy

Introduction

This Refund Policy (the “Policy”) explains how refunds, cancellations, payment disputes, and certain billing matters are handled in connection with the services made available by SKILLHUB FZCO (“Company,” “we,” “us,” or “our”), through the Website Adopp.ai (“Service,” or “Website”).

This Policy should be read together with our Terms and Conditions and Privacy Policy. If there is a conflict, this Policy controls only for refund, cancellation, and billing matters.

Add-On Products

We do not offer refunds for Add-On Products that are based on one-time purchases.

Subscription Service

The Service may be offered through a recurring subscription flow, depending on the offer presented at checkout.

Automatic Renewal

Unless you cancel before your next billing date, your subscription will automatically renew for the next billing period, and you authorize us and our payment processors to charge the applicable subscription fees, taxes, and other authorized amounts using your selected payment method. Subscription fees are non-refundable.

Promotional, discounted and introductory pricing may be offered from time to time. Unless expressly stated otherwise at checkout, such offers apply only to the stated promotional period, and the subscription will renew at the then-applicable standard renewal price.

Waitlist

If, after completing the quiz, you are redirected to a waitlist, launch notification, or “stay tuned” page and no payment is captured, then no refund is required because no paid subscription or charge has started.

Cancellation

If a recurring subscription has been activated, you may cancel at any time before the next billing date via your personal account or by contacting us at support@adopp.ai.

Cancellation takes effect at the end of the current paid billing period, unless applicable law requires otherwise.

Canceling a subscription stops future renewals but does not automatically entitle you to a refund for the current billing period.

General Refund Rule

We offer a full refund if you request a refund within thirty (30) calendar days of the first successful payment.

After that initial 30-day period, fees are generally non-refundable, except where required by law.

Renewal charges are generally non-refundable once processed, except where required by applicable law.

Note: If your subscription includes a free trial, the free trial period shall be included in the calculation of the 30-day refund period.

Refund Timing Limits

Refund requests should be submitted promptly. In addition, certain payment methods, payment networks, or payment processors may impose technical or contractual limits on our ability to issue refunds after a specified period. For example, some payment methods supported by our payment processors may no longer permit refunds after 180 days from the date of the original charge. Accordingly, if more than 180 days have passed since the original charge, we may be unable to process a refund even if we would otherwise approve it.

Situations that Usually Do Not Qualify for a Refund

Unless required by law, we generally do not provide refunds, credits, or prorated reimbursements for:

failure to use the Service;

dissatisfaction with general content style or preference;

forgetting to cancel before renewal;

partial use of a billing period;

unused time in a billing period; or

a request made after the applicable refund window.

How to Request a Refund

To request a refund, please contact us at support@adopp.ai. A refund request should include sufficient information to identify the transaction, including the account email address, transaction date, amount charged, and the reason for the request.

Submitting a request does not guarantee a refund.

Refund Processing

If we approve a refund, we will generally submit it to the original payment method used for the charge.

Approved refunds usually cannot be sent to a different card, bank account, person, or payment method, unless required by law.

Payment Disputes and Chargebacks

If you initiate a chargeback or payment dispute, we may suspend or terminate access to any paid Service while the matter is under review.

If the dispute is resolved in our favor, or if we reasonably determine that the dispute was wrongful or made in bad faith, you remain responsible for valid amounts owed and, to the extent permitted by law, our reasonable costs related to the dispute.

Failed Payments

If a payment is declined, reversed, or cannot be processed, we may retry the charge, suspend access to any paid feature, cancel the transaction, or cancel the related subscription.

Mandatory Consumer Rights

Nothing in this Policy limits any mandatory consumer rights that cannot be waived under applicable law. If applicable law gives you a non-waivable refund, withdrawal, cancellation, or other remedy, this Policy applies only to the extent permitted by that law.

Contact Us

If you have questions about this Policy or want to submit a billing or refund request, please contact us at:

By mail: SKILLHUB FZCO, IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates

By email: support@adopp.ai

Last updated: June 18, 2026